Life and Times of Truenewfie™

After many many retweets and Facebook shares, Canadian Tire head office contacted me and provided valuable insight. They even contacted the General Manager at the Kelsey Drive store to help sort things out on my behalf. I then contacted the General Manager and came to an agreement that they would offer a full refund for the defective product.

It sounds great so far doesn't it? Well it didn't come easy even after we reached an agreement.

As it turns out, Canadian Tire customer service are determined to provide the worst customer service ever. I visited the store at the agreed time and asked for the on duty manager that the General Manager advised would be made aware of the refund. The customer service representative proceeded to lecture me that there were no refunds for Christmas items. I reminded the rep that the General Manager approved this and once she spoke with the on duty manager all would be sorted. As the customer service rep dialed the on duty manager, she continued to tell me that under no circumstance are there refunds for Christmas items. Once the on duty manager got on the line, the customer service rep realized I wasn't kidding and processed the refund.

At no point did they say Sorry for the inconvenience or any notion of an acknowledgement of error.

I'm pleased that there was a refund for the defective product but very very very disappointed in Canadian Tire's customer service.

Sincerely,

Jason Janes

Subject: Canadian Tire Kelsey Drive, St. John's, NL has the Worst Customer Service

Canadian Tire Kelsey Drive, St. John's, NL has the Worst Customer Service

It's not a surprise that Canadian Tire is rated as one of the worst 3 for customer service in Canada by CBC's Market Place. There recent episode does a great job of breaking it all down. I've shared the link below.

I recently purchased a Christmas tree from Canadian Tire on Kelsey Drive in St. John's that was defective. When I tried to return it they said the product was opened and therefore it could not be returned. I tried to reason that I had to open and assemble the tree to determine that it did not function properly but the manager would have no part in the discussion and he said "you bought so it's now your problem". I tried to negotiate a store credit in lieu of a refund but again the store manager said "absolutely not, you bought it so it's now your problem".
To make matters worse, I purchased a more expensive tree called a smart tree that claims to work even if bulbs are missing, loose, or burnt out. Well it wasn't that smart as some sets of lights just don't work.

I'm very disappointed with Canadian Tire as they do not stand behind their products and they do not offer any quality level of customer service what so ever. In my opinion the store manager was very rude and is in desperate need of training.

The matter isn't closed yet as I will be increasing the pressure where possible and would appreciate your assistance by sharing on Facebook and Twitter.

http://www.cbc.ca/marketplace/2012/canadasworstcustomerservice/

Sincerely,
Jason Janes

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Our view in just a short 10 weeks.

2012-01-09T20:01:00.001-03:30

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The Narrows on a Monday morning.

2012-01-09T08:51:00.001-03:30

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Canadian Tire Kelsey Drive, St. John's, NL has the Worst Customer Service

2012-01-08T15:08:00.001-03:30

Canadian Tire Kelsey Drive, St. John's, NL has the Worst Customer Service

It's not a surprise that Canadian Tire is rated as one of the worst 3 for customer service in Canada by CBC's Market Place. There recent episode does a great job of breaking it all down. I've shared the link below.

I recently purchased a Christmas tree from Canadian Tire on Kelsey Drive in St. John's that was defective. When I tried to return it they said the product was opened and therefore it could not be returned. I tried to reason that I had to open and assemble the tree to determine that it did not function properly but the manager would have no part in the discussion and he said "you bought so it's now your problem". I tried to negotiate a store credit in lieu of a refund but again the store manager said "absolutely not, you bought it so it's now your problem". To make matters worse, I purchased a more expensive tree called a smart tree that claims to work even if bulbs are missing, loose, or burnt out. Well it wasn't that smart as some sets of lights just don't work.

I'm very disappointed with Canadian Tire as they do not stand behind their products and they do not offer any quality level of customer service what so ever. In my opinion the store manager was very rude and is in desperate need of training.

The matter isn't closed yet as I will be increasing the pressure where possible and would appreciate your assistance by sharing on Facebook and Twitter.

http://www.cbc.ca/marketplace/2012/canadasworstcustomerservice/

Sincerely,
Jason Janes

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RIBS look and smell great. Now to start the Bajan Macaroni Pie to go with it. ;-)

2012-01-08T13:59:00.001-03:30

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Did someone mention RIBS!

2012-01-08T12:01:00.001-03:30

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BGE is smoking away. Soon ready for the ribs.

2012-01-08T12:00:00.001-03:30

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Beautiful January day in Newfoundland. Time for a BBQ.

2012-01-08T11:24:00.001-03:30

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Maddie sleeping on her new bed with her Christmas elf "Will".

2012-01-02T23:03:00.001-03:30

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Giant Kinder toy!

2012-01-02T21:44:00.001-03:30

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Now that's a Kinder Surprise. :-D

2012-01-02T19:29:00.001-03:30

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Yummy! Tastes like a Watermelon Jolly Rancher.

2011-12-31T22:30:00.001-03:30

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Going to make my own version of a Bourbon St. Hand Grenade. #HappyNewYear

2011-12-31T22:19:00.001-03:30

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Love the Golden Oreos. I now pronounce it Oreo Doreos, thanks to Tannis.

2011-12-28T18:19:00.001-03:30

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Visiting with the ducks during our walk. Great day for all.

2011-12-28T14:58:00.001-03:30

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Maddie all tuckerd out after our walk around the pond.

2011-12-28T14:56:00.001-03:30

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Festive Special!

2011-12-23T17:43:00.001-03:30

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HAPPY TIBB'S EVE!

2011-12-23T16:49:00.001-03:30

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Tiles are complete but need to be cleaned in 12 hours.

2011-12-11T15:53:00.001-03:30

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Tiles are on and grout goes on tomorrow.

2011-12-10T18:02:00.001-03:30

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First wall done. Not grouted yet but looks good.

2011-12-10T15:19:00.001-03:30

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Looking pretty good so far.

2011-12-10T14:07:00.001-03:30

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New backsplash being installed. Fun Saturday project. :-)

2011-12-10T13:33:00.001-03:30

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Just downloaded my new favorite iPad/iPhone game, Shuttle Scuttle. You Gotta Try It! :-)

2011-12-10T09:41:00.001-03:30

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IceCaps game. Full House!

2011-12-09T19:35:00.001-03:30

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Votes are very close so please show your support for Ashley Avery - World Miss University

2011-12-08T18:43:00.001-03:30

Ashley Avery from right here in Newfoundland needs your support. She is in Korea competing for Canada at the World Miss University competition.

Click on the link below and then click the vote button next to Ashley Avery. She is contestant #43. You can vote once per day per computer.

http://www.wmu.or.kr/eng/contest/online.asp

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Baby Rats are kinda cute. :-D

2011-11-19T12:53:00.001-03:30

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My best friend waiting for me to come home. :-D

2011-11-18T12:32:00.001-03:30

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Mobro - November 14 - mobro.co/jasonjanes

2011-11-15T14:51:00.001-03:30

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Maddie the Golden having a hard day at da Cabin.

2011-11-11T13:32:00.001-03:30

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At da cabin. ;-)

2011-11-10T16:28:00.001-03:30

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Movember Day 8 - Donate at mobro.co/jasonjanes

2011-11-08T14:11:00.001-03:30

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Movember Day 4

2011-11-04T19:48:00.001-02:30

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Nov. 1st - Please donate to the cause at mobro.co/jasonjanes #Movember

2011-11-01T08:25:00.001-02:30

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Typical day at the office.

2011-10-28T13:11:00.001-02:30

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Sunny days with Sara. :-)

2011-10-19T22:08:00.001-02:30

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R.I.P. Sweet Sara - Sept 2001 to Oct 2011

2011-10-19T21:58:00.001-02:30

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Best friends, Sara and Maddie.

2011-10-19T21:52:00.001-02:30

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The good ol' days. "I'll fetch the treats, you let that paw get better."

2011-10-19T21:51:00.001-02:30

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So what trouble can we get into now?

2011-10-19T21:50:00.001-02:30

Sara and Maddie

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I thought I was still in Vegas and hit the jackpot with all the LAX symbols on the screen.

2011-09-17T22:54:00.001-02:30

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Some new clothes maybe? Nah, not my style. ;-)

2011-09-17T22:52:00.001-02:30

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A bite of lunch while waiting for my flight.

2011-09-17T22:51:00.001-02:30

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Another great cabana day thanks to Melisa and Mandy of @montecarlovegas. @montecarlodiva @montecarloprez

2011-09-17T00:42:00.001-02:30

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Night shot of @osheaslasvegas. Fun place to party in #vegas

2011-09-15T13:11:00.001-02:30

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Amazing view from @Montecarlovegas #Winning #Vegas

2011-09-14T23:20:00.001-02:30

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Ghost Busters! #Winning

2011-09-14T23:15:00.001-02:30

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Ed Hardy in Vegas.

2011-09-14T18:02:00.001-02:30

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Visited Pawn Stars and hung out with Chumley.

2011-09-14T17:55:00.001-02:30

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Freemont Street was rockin' and payin' out cash tonight.

2011-09-14T05:55:00.001-02:30

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Ran into an old friend on Freemont Street tonight. Had some bad laughs with this guy. ;-)

2011-09-14T05:54:00.003-02:30

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Our view from @montecarlovegas

2011-09-14T05:54:00.001-02:30

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Stopped into O'Sheas last night and my little buddy wanted to go party. Some time b'y. ;-)

2011-09-13T22:24:00.001-02:30

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It was indeed a Newfoundland cabana party, pool side @montecarlovegas

2011-09-13T22:21:00.001-02:30

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Our view from the cabana at @montecarlovegas

2011-09-13T22:19:00.001-02:30

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NFL ice sculpture @thevegaspub in @montecarlovegas

2011-09-11T20:27:00.001-02:30

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Rain in #Vegas as seen from @MonteCarloVegas

2011-09-11T19:26:00.001-02:30

Check out this video on YouTube:

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Our view of the #Vegas strip from @montecarlovegas

2011-09-11T19:04:00.001-02:30

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You know you're in #Vegas when......

2011-09-11T04:18:00.001-02:30

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About to begin the last leg of our journey to #Vegas

2011-09-10T21:18:00.001-02:30

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@jackiejanes has started her VayKay. #Vegas tonight to start the party at @montecarlovegas and maybe meet @montecarlodiva

2011-09-10T20:53:00.001-02:30

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Starting our 2nd flight of the day. Soon be in Toronto then off to #Vegas.

2011-09-10T19:19:00.001-02:30

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@jasonjanes tagging along to #Vegas for B-Day celebrations.

2011-09-10T14:55:00.001-02:30

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@jackiejanes on her way to #Vegas baby!

2011-09-10T14:54:00.001-02:30

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1st leg of our journey to #Vegas

2011-09-10T13:05:00.001-02:30

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Doggies seeing us off to #Vegas.

2011-09-10T12:14:00.001-02:30

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Heading to Vegas in 5 sleeps. Weather is going to be a little warmer than here in NL.

2011-09-05T17:46:00.001-02:30

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Another amazing day in an overall amazing long weekend.

2011-09-05T17:41:00.001-02:30

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1/2 Moon. In between the moon and you...

2011-09-04T19:53:00.001-02:30

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Preparing for "Porktoberfest" this weekend. 4.4KGs of pork going to be smoked on the Big Green Egg.

2011-09-01T20:33:00.001-02:30

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Our friendly BAT flying around during the day.

2011-09-01T19:01:00.001-02:30

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Some t'ick b'y. (Fog and 80km winds)

2011-08-29T17:40:00.001-02:30

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Maddie the Golden Retriever when she was a puppy

2011-08-28T17:02:00.001-02:30

Jason and Jackie Janes

(h) 709.781.0102

(m) 709.685.5524

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Drinking like the Big Dogs. :-D

2011-08-28T12:21:00.001-02:30

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Enjoying my lunch break with my BEST buddies. ;-)

2011-08-22T13:39:00.001-02:30

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Another great day in Paradise and looks like a pretty good week ahead.

2011-08-21T13:20:00.001-02:30

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Kamikaze moth flew in the house and into the candle. Death by hot wax.

2011-08-20T23:19:00.001-02:30

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Summer at da cabin on the west coast, the best coast.

2011-08-20T18:52:00.001-02:30

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This is our step dog. :-D

2011-08-20T16:00:00.001-02:30

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Is construction progressing on the Team Gushue Highway extension?

2011-08-18T21:18:00.001-02:30

http://www.tw.gov.nl.ca/publications/team_gushue_highway_extension_route.pdf

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Best friends.

2011-08-17T10:28:00.001-02:30

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Too bad they didn't bring a load of new tools to my house. :'(

2011-08-17T10:27:00.001-02:30

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Please drive safe on the Outer Ring Road. Accident at west bound Topsail Road exit.

2011-08-16T17:55:00.001-02:30

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Great weather ahead for Paradise. It looks like the best week this year.

2011-08-14T09:13:00.001-02:30

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Weather outlook for my Stay-cation. Guess I'll get work done inside.

2011-08-08T12:07:00.001-02:30

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Flooring to finish the 4th bedroom. To wet outside so may as wellwork inside.

2011-08-07T13:45:00.001-02:30

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Pork chops getting ready for the BGE and double baked potatoes going through first bake. :-D

2011-08-03T18:46:00.001-02:30

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Getting the topsail terrace motocross track ready. Gonna be a blast. :-D

2011-08-03T16:46:00.001-02:30

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